Customer Login

CLICK HERE TO SEE OUR CURRENT SHIP TIMES
Dear esteemed customers, due to a number of factors shipping times may vary.
Our standard shipping time is 2 - 4 days. Currently 35.5% of orders ship within 1 - 3 days; 46% of orders ships between 3 - 6 days; and 18.5% ships within 6 - 15 days.
Thank you for your patience and understanding.

Close

Return Instructions

Return Instructions

MAKE A RETURN

  1. View or print the return checklist here.
  2. If your item was purchased directly from AFW, fill out the short form (button below) and click “Submit.”
  3. Expect an email within 2–4 days with a prepaid return label.
  4. Print out this label and tape it to your package. The address will be on the label.


(Valid for U.S. customers only.)

Your return label should be processed and arrive via email within 2-4 business days.

Upon receipt of the return, AFW will process the exchange or refund the full purchase price within 30 business days. (If we are able to refund directly to your credit card, we will do so. Otherwise we will send a refund check.)


Other Details:

  • To return an item for a full refund, follow the link above to request a prepaid return label. Proof of purchase from IEW may be required.
  • If you are exchanging a product, you may use the prepaid label for your return. Normal shipping costs will apply for the new products you are ordering.
  • If you purchased a product from one of our e-commerce pages, please contact us directly from that platform to return your item(s).
    Please mail the item(s) to us at:
    AFW (Returns)
    381 Basham Branch Road
    Jumping Branch, WV 25969
    Include your name, address, phone number, where it was purchased, and whether you would like a refund or a credit toward an exchange.
  • If your product was not purchased new directly from AFW or from one of our sales platforms, we are unable to offer any refund. To be eligible for our return policy, you must be the original purchaser making the return.
  • Need something that’s not covered here? Call us toll free at 304.506.2010 and let us know what you need and where you originally purchased it and we will send you instructions on how to process the return.