Ah, so they did only buy one train. They definitely should purchase the second for next season, whilst they're not pretty, they're comfortable and do the job. Lapbars are a definite win on that ride. It's popular too, I queued for an hour yesterday, which is the longest I've ever queued for anything at Drayton.
Hopefully they can get Gold Rush running reliably on two trains soon, it's a new ride at the end of the day and show me any Intamin that has opened without any issues.
I don't want to sound overly negative because the park is looking good. Vikings has started to bed in well now and nobody is going to complain about the addition of two new flats and a tracked ride (Sleipnir), Thomas is thriving and the new mini-flume is popular, Adventure Cove is looking really good and everything works together cohesively. The rethemed area around Gold Rush looks good, not Disney good but the standard that you should expect from a regional park. The food was actually alright, I really enjoyed my Pizza yesterday. All of the effects are working, which is especially good for the likes of Sheriff's Showdown, there are entertainers roaming the park... lots to be happy about.
But, upon arrival, the bins weren't emptied at the front gate and nobody knew what to do about Tesco tickets. This was an AWFUL first impression. The lady sorting the Tesco tickets was clearly overworked due to lack of staff, not her fault and I sympathise with her. I am hesitant to complain about lack of staff too much because for all I know, the park is trying to fill roles but can't, given this is a common problem in hospitality since Brexit and Covid. Gold Rush not opening for the first 2 hours, and then on one train ops was bad, but I can be a little forgiving for a brand new Intamin. Great rides, but teething problems are pretty common. I'd be less annoyed if Shockwave didn't fail to open for the first couple of hours too, and whilst we personally had no plans to ride it (got the cred), Troublesome Trucks was closed all day.
Also, no app. Why do they no longer have an app? I asked this back in 2022 as well, this is crazy. A park app is a standard now, not a shiny new thing to show off, it's the standard. Especially when queue times are not available anywhere in the park, even on attraction entrances. I find it beyond comprehension that a park in 2024 has no indication of queue times.
Some of the staff just couldn't be arsed, which annoys me. I get it, it's probably not the best job in the world, I've done the min-wage thing, but it's a lot nicer if you at least try to be positive. The day goes quicker, you're happier, and your customers are happier. I appreciate that there are many other factors here though, bad management can really ruin your existence in these sorts of roles and understaffing just puts the pressure on. Though one of the guys really dropped the ball on something so obvious in my opinion. Disabled lady had to queue, was not allowed to use the fast pass entrance (this is on the little gondola chair-swing type thing behind Accelerator). She could have been allowed to wait where it was easier for her, and use the exit gate which again would have been easier for her, but no. I found that really odd to be honest. Dining areas could be cleaner, but it's hard to have someone roaming round clearing tables when you don't have the staff I guess.
To summarise, the park needs to:
ort out staffing issues, it's clearly understaffed. Not just front-of-house, but engineering too.
- Sort out the 'welcome' procedure. Overflowing bins and no information for affiliate tickets is a poor first impression.
- Be more on the ball with smoking/vaping guests. I didn't mention this above, but there were many guests flouting the rules (even vaping by the animals...) with nobody telling them to stop. (Merlin are actually really good with this).
- Get an App, seriously, it's 2024.
- Get that second train for The Wave, the ride is popular again. (well done on giving it a new lease of life in its 30th year, and I mean that).
- Keep doing the other good stuff you're doing, because it is working.
Anyway, some more positive to finish on as that was a lot of negative. Gold Rush is a solid addition, they've made an effort to theme it and even threw in a little nod to Apocalypse. It's clear that Drayton doesn't want to be a top-thrill park anymore, but that's okay, it clearly has a market and serves it well. The new branding is cohesive and works with their new direction. The park has some of the best vistas in any UK park with that wonderful view over the lake. Stormforce is still absolutely fantastic and in my opinion, is the jewel in the park's crown. The investment cycle leaves me confident that there will be more big rides to come too.